Emergency Contacts

Medical or Safety Emergencies: Call 911

Downed Power Lines / Gas Smell:
San Diego Gas & Electric (SDG&E) – 800-411-7343

Emergency Plumbing Services: (Tenant may be charged if issue caused by tenant)

• All Trade Masters – 619-433-7110

• Bill Howe Plumbing – 619-286-6348

• Anderson Plumbing – 866-374-0402

• Rescue Rooter – 619-798-9888

Other Emergency Repairs:
All Trade Masters – 619-433-7110

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General Repair Requests

Please submit all repair requests via the Tenant Portal. Do not call, text, or email directly.

• Track progress, add comments, and contact vendors through the portal.

• Most requests are processed the same day and completed within 24–48 hours.

• For portal setup questions: PM@stonevalleypm.com

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Rent & Accounting

• Questions about rent payments or accounting? Email: PM@stonevalleypm.com

• Pay rent online via the Tenant Portal: Login (placeholder)

• Note: Rent collection is managed by a 3rd-party vendor (AppFolio).

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Lockouts

• Tenants are responsible for locksmith fees in case of lockouts.

• Stone Valley Property Management is not responsible.

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Plumbing Issues

• Tenants may be charged for repairs caused by negligence (clogs, non-functioning disposals, etc.).

• Common causes: flushable wipes, paper towels, toys, hair, or inappropriate items in disposal/drain.

• If damage is not caused by tenant, repairs will be covered by the owner.

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Utilities – San Diego Gas & Electric (SDG&E)

• SDG&E provides electricity and natural gas service in San Diego County.

• Start, stop, or move service online.

• Customer Service: 800-411-7343

• TDD/TTY (Hearing Impaired): 877-889-7343

• Emergencies Only: 800-611-7343

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Phone, Cable, Satellite & Internet Providers